Privacy Policy
This Privacy Policy explains how Panda95 collects, uses, stores and protects personal information belonging to players who register and use the platform at panda95-casino.com. It covers the categories of data we handle, the purposes for which that data is processed, the use of cookies, the involvement of third parties, data retention practices, and the rights available to users under applicable data protection principles. Anyone who registers an account, browses the site, or otherwise interacts with our services is asked to read this policy in full, alongside the general terms that govern account use.
Panda95 is operated by Bamboo Reef Entertainment N.V. under a licence issued by the Curaçao Gaming Control Board. The platform is designed for adult players in Australia and other permitted markets, and access is restricted to individuals who meet the applicable minimum legal age for online gambling, which in Australia is 18 years. Age verification and identity checks form part of our broader compliance and data protection framework, and are addressed further below.
Information We Collect
We collect personal information that is necessary to open and operate an account, to process transactions, to verify identity, and to comply with legal and regulatory obligations. Data is gathered directly from the player during registration and account use, automatically through the use of the site, and in some cases from third parties involved in payment processing or identity verification.
| Category of Data | Examples | Purpose |
|---|---|---|
| Identity data | Full name, date of birth, residential address | Age and identity verification, account administration |
| Contact data | Email address, phone number | Account communication, security alerts, support |
| Account data | Username, password, account preferences | Account access and management |
| Financial data | Payment method details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical data | IP address, device type, browser information | Security, fraud detection, service performance |
| Usage data | Gameplay activity, session logs, login history | Service improvement, responsible gaming monitoring |
| Verification data | Identity documents, proof of address | Know Your Customer checks required before withdrawals |
We do not seek to collect more information than is reasonably required for these purposes, and sensitive categories of data are only processed where there is a clear legal or regulatory basis to do so.
How We Use Personal Information
Personal information is used to create and maintain player accounts, to process deposits and withdrawals through the supported payment channels, and to verify a player’s identity and age before funds can be withdrawn. Data is also used to detect and prevent fraud, money laundering, and other prohibited activity, to communicate with players about account status, transactions, and changes to our terms, and to monitor for signs of problem gambling as part of our responsible gaming commitments. In addition, aggregated and anonymised data may be used to understand how the platform is used and to improve site performance and stability.
We do not use personal data for any purpose that is incompatible with these stated aims. Where information is used for account verification, this is directly tied to our Know Your Customer obligations, which require that identity and, where relevant, proof of address documentation be reviewed before a withdrawal request is finalised.
Cookies and Similar Technologies
Panda95 uses cookies and similar tracking technologies to operate the website, remember account preferences, and understand general usage patterns. Cookies are small text files stored on a device when a player visits the site. Some cookies are strictly necessary for core functions, such as maintaining a logged-in session or remembering a currency setting, while others are used for analytics purposes, helping us understand how players navigate the site and which features are used most.
Players can control or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality of the site, including the ability to remain logged in or to access some features smoothly. We do not use cookies to make decisions about creditworthiness or to profile players for purposes unrelated to the operation and security of the platform.
Sharing Information with Third Parties
Personal information may be shared with select third parties where this is necessary to deliver the service or to meet legal obligations. This includes payment service providers who process deposits and withdrawals, identity verification providers engaged to confirm age and identity during account checks, and regulatory or law enforcement bodies where disclosure is required by applicable law or by the terms of our operating licence. Game content providers may also receive limited technical data, such as session identifiers, strictly to enable gameplay functionality.
We do not sell personal information to third parties for marketing purposes. Any third party that receives personal data on our behalf is expected to handle it securely and to use it only for the specific purpose for which it was shared. Where data is transferred outside the jurisdiction in which it was collected, reasonable steps are taken to ensure an appropriate level of protection is maintained.
Data Retention
Personal information is retained for as long as an account remains active, and for a further period after account closure where retention is necessary to meet legal, regulatory, or accounting obligations, or to resolve disputes. Transaction records and verification documents are generally retained for longer periods than general account preferences, reflecting the regulatory requirement to maintain auditable records of player activity and identity checks. Once the applicable retention period has passed and there is no ongoing legal reason to retain the data, it is deleted or anonymised in accordance with our internal data handling procedures.
Data Security
We apply administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. This includes the use of encryption for sensitive data in transit, restricted internal access to personal information on a need-to-know basis, and ongoing monitoring for suspicious account activity. While we take these protective measures seriously, no method of electronic storage or transmission is entirely free of risk, and players are encouraged to use strong, unique passwords and to keep their login credentials confidential.
Players should be aware that account verification, which forms part of our Know Your Customer process, is a security measure as much as a compliance requirement. Verification is generally required before a withdrawal can be released, and this process exists in part to protect the account holder from unauthorised withdrawal attempts.
Bonus-Related Data Processing
Where a player’s account includes bonus credit, such as new member free chips, a first deposit match, a nightly rebate, or entries in a periodic deposit draw, we process the transaction and gameplay data necessary to administer these mechanisms fairly and to confirm that any associated conditions have been met. This may include tracking wagering activity against a required turnover, monitoring bet size against any applicable maximum stake while bonus funds remain active, and recording the timing of qualifying deposits against the relevant validity period.
The table below summarises the categories of data typically processed in connection with account credit mechanics, stated here as a matter of data handling rather than as a promotional description of any offer.
| Bonus Mechanic | Data Processed | Purpose |
|---|---|---|
| New member free chips | Registration data, device data | Confirming one credit per eligible new account |
| First deposit match | Deposit amount, wagering activity, game type played | Verifying deposit amount and tracking progress toward the 10x wagering requirement |
| Nightly rebate | Daily loss calculation, account balance history | Automatic calculation and crediting of the rebate at the nightly cut-off |
| Deposit draw entries | Deposit amount and date, draw participation records | Allocating lucky numbers and administering the weekly draw |
| Referral credit | Referring and referred account identifiers | Verifying eligibility and crediting referral amounts |
Any bonus credit is subject to the eligibility, wagering, maximum bet, and validity conditions described in the general terms, and the data described above is processed strictly to administer those conditions rather than for any unrelated purpose.
Your Rights Over Your Personal Information
Players have the right to request access to the personal information we hold about them, to request correction of inaccurate data, and to request deletion of data where retention is no longer necessary for a legal or operational purpose. Players may also object to certain uses of their data, such as processing for direct marketing communications, and may request that such communications cease at any time. Requests of this nature can be directed to our support team through the channels described below, and we will respond within a reasonable timeframe once the identity of the requester has been confirmed.
Exercising these rights does not affect a player’s obligation to comply with verification requirements where these are necessary to process a withdrawal or to meet regulatory obligations. In some cases, a request to delete data may need to be balanced against a legal requirement to retain transaction or verification records for a defined period.
Children and Age Verification
Panda95 does not knowingly collect personal information from individuals under the age of 18, which is the minimum legal age for online gambling in Australia. Registration is restricted to adults who confirm they meet this age requirement, and identity verification procedures are designed, among other things, to detect and prevent underage access. If we become aware that an account has been opened by a person under the minimum age, the account will be closed and any associated funds handled in accordance with our internal policies and applicable law.
Parents or guardians who believe a minor has accessed the platform are encouraged to contact support so that appropriate action can be taken. Age verification sits alongside our broader responsible gaming approach, which is intended to support informed and controlled play among the adult player base.
Responsible Gaming and Data Monitoring
As part of our responsible gaming commitments, certain account and gameplay data may be reviewed to identify patterns that could indicate a need for additional player protection tools, such as deposit limits, time-outs, or self-exclusion. This monitoring is intended to support player welfare rather than to restrict normal account use, and any protective measures applied to an account are generally done in response to player request or to observable indicators consistent with our responsible gaming policies. Players are reminded that gambling should remain an entertainment activity, and that support resources are available to anyone concerned about their own play or that of someone close to them.
International Data Transfers
Because Panda95 operates as part of a broader multi-market platform, personal data may be processed or stored in jurisdictions other than Australia, including locations where the operator or its service providers maintain infrastructure. Where such transfers occur, we aim to ensure that appropriate contractual and technical safeguards are in place so that personal information continues to receive a level of protection consistent with this policy, regardless of where it is processed.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our data practices, in the services offered, or in applicable legal requirements. Continued use of the platform after an update has been published constitutes acceptance of the revised policy. Players are encouraged to review this page periodically to stay informed about how their personal information is handled.
Contacting Us About Privacy
Questions, concerns, or requests relating to this Privacy Policy or to the handling of personal information can be directed to our support team through the live chat function available on the site, or through the official community channels maintained by Panda95. We aim to address privacy-related enquiries promptly and to provide clear information about how personal data is collected, used, and protected in connection with the Panda95 platform and its associated services.